Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up' on the bottom right to say “Thanks” for helping!This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA. If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start. If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Look at the Status and Startup Type values. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).ģ. If the issue still persists, check Windows Image Acquisition settings -ġ. In Windows, search for and open View local services.Ģ. Click on the downloaded file and follow the on-screen instructions. If you see it Click on it and click “Remove” at the bottom.ġ1. Select Apply and Ok on the Print Server Properties windows.ġ2. Close Devices and Printers Once the software and drivers are removed.ġ4. Download and install the software and drivers from here.ġ5. (Note: there is a space in between “printui.exe” and “/s”).ĩ. Look for HP Printer driver.

If you see it listed right-click on it and choose “Delete” or “Remove Device”.Ħ. Open the run command with the 'Windows key + R' key combo.ħ. Type printui.exe /s and click Ok. If the issue still persists, try re-installing the printer driver -ġ. In the search box, type and open 'Uninstall a Program'.Ĥ. In the search box, type and open “Devices and printers”.ĥ. In the Devices and Printers, look for your HP printer. While you respond to that, try these steps -ĭownload and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues.

To better assist you - Are you getting any error message? Hi to the HP Support Community. I'd be happy to assist you with the scanning issue. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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